Privacy Statement

This policy relates to the website, owned by Jersey Side by Side and built by Webreality.

This privacy policy explains the personal data we collect, who we may share it with and your rights as a data subject.

Jersey Side By Side is a charity (Jersey Charity Number AJC 289) that provides humanitarian assistance to people most in need in the wake of major emergencies and natural disasters around the world. We are also a Data Controller, as specified in the Data Protection (Jersey) Law 2018, in relation to any personal data you provide to us. We take the privacy and security of your personal data very seriously. This privacy policy sets out how we do that.

If you have any queries relating to how we handle personal data then please contact us at our registered address below or alternatively email

Registered address: Sous Soleil, Brookside, Rue du Huquet, St Martin, JE3 6HE


Personal data that we collect

Contact data

  • Email address – when you communicate with us through email.
  • We collect and hold information from donors and supporters so that, with their permission, we can inform them of how their support has helped. This is collected on the donation platform (Race Nation) and shared directly and securely with Jersey Side by Side.
  • Personal information - when you donate through the Race Nation platform we will collect your name, address and other contact information such as email address and telephone number. We do not store your credit card details used to submit donations. It is collected by our third party payment processors (Race Nation) who specialise in the secure online capture and processing of credit/debit card transactions.
  • Contact data – when shared with us, may include your address, email address and telephone numbers.

Analytics and tracking data

  • Technical data – this may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site. This is to ensure that content from our website is presented in the most effective manner for you and for your computer.
  • Usage data – this may include information about how you use our website, products and services (see our section ‘About cookies’).

Marketing and communications data

This may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.


When do we collect your data?

  • When you visit our website to make a donation
  • When you contact us by any means with queries or complaints
  • When you contact us by any means to make a donation
  • When you engage with us on social media

How do we use your data?

Personal data of visitors to our website, supporters and financial donors will be used to:

  • process a donation that you have made
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you communications you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our goods and services


How long will we keep your data for?

We will only keep personal data for as long as is necessary for the purpose for which it was collected. This is known as the retention period. At the end of the retention period your personal data will be deleted. If you opt in to hearing from us, we will retain your contact data until you choose to opt out. Will will not store your credit card details.


Marketing and website cookies

A “cookie” is a file stored on your computer’s web browser. The main purpose of a cookie is to track usage, tailor web pages and remember login information.

Cookies don’t give us access to your computer, and the information we collect through cookies doesn’t include personal information.

How we use cookies

We use cookies to track how and when you access this site. This helps us to analyse the performance of this site.

Controlling cookies

You can accept or decline the use of cookies through functionality built into your web browser. If you want to learn more about cookies, or how to control or delete them, please visit for detailed guidance.

Please see our cookies policy for more information.


Data sharing

Unless we obtain your permission, information that is identifiable as relating to you (i.e. it has not been edited to make it anonymous) is not sold to other organisations for commercial or other purposes. We will not disclose your personal data except where we are required to do so by law.

Access to all other personal data is restricted to only members of staff who need access to that information.


Why do we collect and process your personal information?

We will only collect and process your personal information in accordance with data protection laws. Our legal bases for processing your personal information are as follows:


We will usually only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any information about you if we have your consent.

Legitimate Interests

We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. 

Jersey Side By Side’s legitimate interest may include processing your personal data to authenticate you and claim back tax on your donation.


What are your rights in relation to your personal data?

Under the Data Protection (Jersey) Law 2018, you have certain legal rights in relation to how your personal data is processed.

These are:

  • Right of Access (We have to tell you if we have your personal data, what it is used for and let you have access if you request it, which is known as a Subject Access Request)
  • Right to Rectify (We have to correct your personal data if you request us to)
  • Right of Erasure (If we do not have a lawful basis for holding your information, for instance we are relying on your consent and you withdraw that consent, then we have to delete your personal data)
  • Right to Restriction (If you want us to stop processing your personal data but do not want it deleting)
  • Right of Portability (If you request us to give you your personal data in a common, machine readable format)
  • Right to Object (You can object to your personal data being used for direct marketing, including profiling for direct marketing or being processed for scientific / historical research or statistics)

Under the Data Protection (Jersey) Law 2018, you have the Right of Access to the personal data that we have collected and processed about you. This right includes both the right to know if we have collected personal data on you and also the right to see what personal data we have collected.

In most cases, it is likely that we would be able to deal with any requests to see personal data we hold on you in an informal way. 

If a request is made to see lots of different documents or, for example, the information also contains the personal data of another individual, this is likely to be more complex and therefore requires a more formal request. This is known as a Subject Access Request.

If you wish to make a Subject Access Request this should be done in writing, either by post or email and can be sent to either of the following addresses:

Sous Soleil, Brookside, Rue du Huquet, St Martin, JE3 6HE

or email 

You can also contact us about anything else relating to your personal data.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Office of Information Commissioner.